Eurostars Hacienda Vista Real Hotel Playa del Carmen, Playa del Carmen - Reviews, Room Options & Prices 2025

Book and save

up to 10%

compared to Booking.com

Key details

About the Hotel

Paseo Chichen Itza, Ret. 3 Lotes 12 Y 13 Vi. Pakal, Playa del Carmen, Mexico, 77710

Eurostars Hacienda Vista Real, a 5-star resort in Playacar, features 77 rooms surrounded by lakes, tropical gardens and golf courses. The Mexican hacienda-style property offers a swimming pool, buffet restaurant, and free outdoor parking.

Spacious Luxury Accommodations

The 77 rooms at Eurostars range from 247.5 ft² Junior Suites to 968.5 ft² Family Rooms, featuring Italian marble, Mexican art, and air conditioning. Each unit includes a safe, minibar, satellite TV, and WiFi, while select rooms offer golf course views from private terraces.

Mexican Dining Experience

The poolside restaurant specializes in traditional Mexican cuisine, serving fajitas, guacamole, and chilaquiles. Buffet breakfast operates from 7:15 AM to 11 AM, with lunch service from 12:30 PM to 3 PM.

Golf Course Facilities

The Hard Rock Golf Club, designed by Robert von Hagge, provides 18 holes surrounded by Mayan ruins and Caribbean scenery. Practice areas, shared golf carts, and equipment cleaning services are available.

Strategic Resort Location

Eurostars Hacienda Vista Real sits 5 minutes by car from Playa del Carmen's center and 15 minutes' walk from the Cozumel ferry pier. The property maintains a 55-kilometer distance from Cancún International Airport.

View all

Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Deluxe King Room

Max:

2 persons

23 m²

Bed options:

1 Double bed

Air conditioning

room details

Check Prices

Premium Double Room

Max:

2 persons

63 m²

Bed options:

2 Double beds

Air conditioning

room details

Check Prices

Family Room

Max:

3 persons

63 m²

Bed options:

2 Double beds

Air conditioning

room details

Check Prices

Show all roomsLess

Price and Room Availability Calendar

Check availability and prices for your dates now!

Getting around

A guide to all available transportation options

City Center

Playa del Carmen 1.0 mi

Airports

Aeropuerto de Playa del Carmen (PCM)5000 ft

Cancun (CUN) 36.1 mi

Facilities

Experience a variety of amenities at the boutique hotel, crafted to ensure your comfort and unforgettable moments

Wi-Fi

Free parking

Baggage storage

24-hour services

24-hour reception

24-hour security

General

No smoking on site
Wi-Fi
Parking
Safe deposit box
24-hour reception
No pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Baggage storage
Smoke detectors
Fire extinguishers

Sports & Fitness

Golf course

Services

Paid airport shuttle
Housekeeping
Car rental
Laundry
Dry cleaning
Tours/Ticket assistance

Spa & Leisure

Outdoor swimming pool
Sun loungers
Sun terrace
Garden area

Room features

Air conditioning
Soundproofed rooms
Terrace
Garden furniture
Ironing facilities

Bathroom

Free toiletries

Location

Paseo Chichen Itza, Ret. 3 Lotes 12 Y 13 Vi. Pakal, Playa del Carmen, Mexico, 77710

Map view

Paseo Chichen Itza, Ret. 3 Lotes 12 Y 13 Vi. Pakal, Playa del Carmen, Mexico, 77710

City landmarks

152 Calle Quinta Avenida

Quinta Avenida

1.6 mi

Carretera Chetumal-Puerto Juarez Km. 282

Xcaret

3.3 mi

Zona Arqueologica Playa del Carmen

2600 ft

Av. Benito Juárez

Los Fundadores Park

1.3 mi

Disabled-friendly beach

1.3 mi

Store

Centro Maya

1.4 mi

Carretera Federal Puerto Juarez- Chetumal KM. 265 Puerto Aventuras

Bel Air Animal Park

1.1 mi

Calle Carretera Federal 109

Cenote Carwash

1.1 mi

Ave Benito Juarez 109 between 5a y 10a Ave

La Sirena's Fine Mexican Handcrafts

4300 ft

Carretera 109

Cenote Calavera

1.0 mi

Avenue With 14 Street 5a Downtown

Corazon de Mexico

4600 ft

5ta Avenida

Galeria de Arte 5ta Avenida

4800 ft

Mall

Playacar Center Shopping Mall

2700 ft

Beach

Playacar Beach

1.8 mi

5th Avenue 4th and 6th Streets

Sun Jaguar

5000 ft

Paseo Xaman-Ha Playacar

Xaman Ha Aviary

4000 ft

Mall

Paseo del Carmen Shopping Mall

3800 ft

Avenida Paseo Xaman-Ha S/N Mz. 26

Playacar Golf Club

4100 ft

Parks

Xel-Ha Park

4300 ft

Museums

3D Museum of Wonders

1.5 mi

Museums

Museo Frida Kahlo Playa Del Carmen

1.6 mi

Church

Nuestra Senora del Carmen Catholic Church

1.6 mi

Night club

Coco Bongo

1.7 mi

Playacar

Xaman Ha Ruins

1.1 mi

Parks

Parque La Ceiba

1.7 mi

Calle Quinta Avenida 10

Playa del Carmen Archeological Site

1.3 mi

Paseo Xaman - Ha S/N

Hard Rock Campo de Golf

1.7 mi

Nearby

Maya ruins

1000 ft

Golf Course

Campo de Golf Playacar

1400 ft

Playacar

Ruinas Mayas

1900 ft

Restaurants

LABRIOCHE de Playa

1800 ft

Paseo Xaman - Ha 12 Playacar

Dona Aurelia sabores Mexicanos

1700 ft

Mza 16 Paseo Xaman Ha Lt 16 Loc. 7 Plaza Maya Pakal Playa Car Fase 2

Mamma Mia

1500 ft

Paseo Xaman Ha - Mz16 Lt16 Plaza Pakal

Casa Sofia Playa del Carmen

1.1 mi

Avenida Aviacion Plaza Paseo Coba entre Carretera federal y Av. 15

Lara & Luca

1.2 mi

Av Aviacion between Carr Federal and 15Av S

Blucacao

1.4 mi

Av. 10 Mza. 64 Lote 8 local 1 Xaman-Ha Solidaridad

Buenerrimo

3700 ft

Ave. Paseo Tulum Local 17

La Parroquia de Veracruz

5000 ft

Av. Balamkanche mz 30 lt 4 sn

Peninsula Eatery & Bicycle Boutique

5100 ft

Av. Balamkanche locales 9-10 1st floor Plaza Cityexpress Playacar

The Public Place

4600 ft

Plaza Paseo Coba Local 210

Sundowner

4500 ft

Av. Aviacion Playacar Fase 2 Plaza Coba

La Vaqueria

4100 ft

Paseo Xaman-Ha

Reviews and Ratings

Feedback from previous guests about their experience.

86%

enjoyed the hotel and would happily stay again

8.6/10

Great

Rooms

8.2

Location

7.4

Service

8.4

Dining

6.8

Marie

United States of America, March 2025

5.2/10

My stay at Eurostars Hacienda Vista Real was quite enjoyable overall. The peaceful setting by the golf course and lakes made it a perfect retreat. However, the initial room we received had some issues, and the breakfast could use a bit more variety to elevate it further.

Rooms

8.0

I was first given a room that was small and lackluster, but the staff quickly upgraded me to a spacious suite with a view. It felt like a true apartment with a kitchen, which was very comfortable.

Service

9.0

The staff was friendly and went above and beyond to accommodate my needs, particularly during the room change. They genuinely seemed invested in making the stay a pleasant one.

Location

8.0

The hotel’s setting is a great escape from the bustling 5th Avenue. It's safe and offers a quiet environment, but it is a bit far if you want to enjoy the nightlife or the beach.

Dining

7.0

The breakfast buffet was decent with some tasty options, but I felt it lacked variety after a few days. An outdoor kitchen by the pool is a lovely setting, though.

Facilities

7.0

While there are nice amenities like access to golf courses, I noticed that some facilities like the pool bar were closed. The place shows signs of needing some repair and a little more attention to detail.

Eddie

United States of America, February 2025

6.4/10

I had a beautiful stay at Eurostars Hacienda Vista Real, enjoying the charming colonial-style building and peaceful surroundings. The staff were friendly and helpful, though I encountered some hiccups with the service and inconsistencies in dining options. Overall, it offered a tranquil retreat close to Playa del Carmen, making it a nice choice for travelers seeking a boutique hotel experience.

Rooms

8.0

The suites were spacious and beautifully decorated, providing a comfortable environment to unwind. Although my room had some noise issues from the door, it was still cozy and well-maintained.

Service

7.0

While the staff was pleasant and well-meaning, there were moments when the service felt a bit slow, especially during busy times.

Location

8.0

Situated in a gated community, the hotel offered safety and tranquility, but it was about a 20-minute walk to the lively action of 5th Street in Playa del Carmen.

Dining

6.0

Breakfast options were satisfactory but quite basic, lacking variety on some days. I appreciated the authentic dishes from the outdoor kitchen, though dining options for lunch and dinner were limited.

Facilities

7.0

The grounds were serene with well-maintained spaces, including a lovely pool area. However, I noted some areas of the hotel needed repairs, which detracted from the overall aesthetic.

Shane

United States of America, February 2025

7.4/10

I enjoyed my stay at Eurostars Hacienda Vista Real for its serene atmosphere and friendly staff. However, I found the location quite far from the beach and downtown Playa del Carmen, which required significant walking or cab rides to get around. The amenities felt somewhat average, with the rooms lacking proper upkeep in certain areas.

Rooms

6.0

While my room was spacious, I noticed issues such as damp towels and poorly maintained features like the bathroom lighting. The beds were also quite firm for my liking.

Service

7.0

The staff was friendly and accommodating, but I found the service to be inconsistent. for instance, specific requests took longer to be addressed than I would have expected.

Location

5.0

The hotel is situated within a gated community, which offers some peace and safety, though it's quite a trek to the beach and the vibrant parts of downtown Playa. I often found myself relying on cabs which added to the expense and time.

Dining

7.0

The breakfast was decent with various options but didn't feel extraordinary. However, the service in the dining area stood out as really good, even with limited staff around.

Facilities

6.0

The facilities were adequate, though I wasn't able to utilize some of the amenities like the spa or pool, which was disappointing. The overall design was pleasant, but functionality seemed limited at times.

William

United States of America, December 2024

7.0/10

I recently stayed at Eurostars Hacienda Vista Real, and overall, it was a good experience. The hotel's authentic decoration and immaculate rooms made for a very comfortable stay. The only downside was the limited dining options, with only one restaurant available during my visit. Despite this, the location's tranquility combined with easy access to Playa del Carmen's vibrant atmosphere made it worthwhile. Highly recommended for a peaceful retreat!

Rooms

9.0

The rooms were spotless and had a large comfortable bed, ensuring a restful night's sleep. I especially enjoyed the large patio area that came with my room.

Service

9.0

The service was very friendly and helpful. The staff truly went out of their way to accommodate us, making our stay even more enjoyable.

Location

8.0

Situated in a serene, exclusive area within Playacar, it offered the perfect balance of privacy yet remained just a short distance from the lively 5th Avenue.

Dining

7.0

Dining options were somewhat limited during my stay, with only the main restaurant open, but the food was satisfactory and the service was excellent.

Facilities

7.0

The facilities included a lovely pool and a beautiful reception area. However, I wish there were more amenities such as a bar on site.

Jonathan

United States of America, October 2024

5.8/10

I had a lovely stay at Eurostars Hacienda Vista Real. The service was really good, especially at check-in, though the dining options were limited, particularly for vegetarians. The rooms were spacious and comfortable, providing a good escape, but the location required a bit of effort to access town. Overall, it was a pleasant experience with beautiful surroundings. 🌴✨

Rooms

10.0

The ambassador suite was impressively spacious with a full kitchen, comfy beds, and a nice living area. I loved the chocolates on the bed upon arrival!

Service

10.0

The front desk staff were incredibly friendly and helpful, from check-in assistance to booking tours. I couldn't have asked for better service!

Location

8.0

The hotel is situated in a tranquil gated community, which was safe, but the distance from the town center required transportation. The walk to the beach was quite long if you chose to walk.

Dining

7.0

The breakfast offered a good variety, but there were limited options for lunch and dinner. I wish they had a restaurant open later in the day.

Facilities

6.0

The amenities were decent, and the pool area was nice, but the bar was closed and there were no food options other than breakfast, which made it less convenient.